Brookhollow reaches 1,000 reviews on Trustpilot

 

Brookhollow has worked for over 50 years to provide the finest card designs and more for organizations. We aim to provide complete customer satisfaction with every order and take client feedback to heart to improve your overall experience. Reaching 1,000 reviews on Trustpilot – a customer review site for online businesses – is a major achievement to furthering our goals and providing our clients with the best service possible.

“The majority of reviews on the site were 5 stars.”

What are customers saying?

The majority of reviews on the site – 79.3 percent – were 5 stars, earning Brookhollow an excellent overall rating.

Our customer service is overwhelmingly one of the most common trends in the evaluations. Reviewer Evelin praised the organization saying “Easy to use, great product. You really do get what you pay for. I love the feeling of being able to reach out to them for help and have them respond within 24 hours at most. There really isn’t a reason for me to go elsewhere for my card needs.”

Other reviewers note that they’ve been ordering with us for years because of the quality of the product from the paper to the logo, even in bulk orders. Reviewer Cyndi wrote, “Great service and great product, I thought it would be easy to find cards that didn’t look cheap that I could send to clients. Not so easy! Everything that I saw online looked like ‘bulk’ discount cards. Finally I happened upon these gems.”

We aim to be flexible for our customers to ensure their orders are perfect. When reviewer Jennifer had forgotten to include a message on her company’s anniversary card, we reprinted them at no charge. We also provide quick and easy ordering for our customers and are available to help at any time.

All feedback is essential

While we have mostly positive reviews, we take constructive evaluations seriously and do our best to reach out to each customer to rectify any issues. Our client relationships are extremely important, and we back up our service with a 100 percent satisfaction guarantee. We may not be able to catch every error, but we will make every effort to correct it and ship the order quickly. All reviews and feedback are essential to improving our products and ensuring you receive the best service possible.

After gaining 1,000 reviews on Trustpilot, we are reminded of our core values: great customer service, quality products, flexibility and 100 percent satisfaction. If you’re a customer, leave your own review, or if you’re a new client, check out what Brookhollow has to offer.

Written by Tiffany Sevcik

I have helped bring greeting cards into the offices and homes of many business professionals for many years. With Brookhollow, I hope to inspire your business to being the brand it wants to be.